This is a great book - I just read it this weekend. The authors do a great job of outlining the pitfalls of email with plenty of terrifying examples of what happens to individuals, relationships and companies when nasty, unclear, or incriminating emails go out. Interestingly, the book is also just a good refresher course on how to treat people when communicating with them in any medium. It would be impossible to capture the ever changing standards of salutations and signoffs between equals and un-equals, and while their recommendations are a little formal for me (and probably most west-coast software developers like myself), I’ll probably err a little more on the side of formality after reading this book. If you know anyone who feels baffled, intimidated or burned by email, or who doesn’t and should, this would be a great gift.

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